Quality of services rendered to the patients is of vital importance
in the whole process of health-care. On account of large population
of the country, poor per capita income, inadequate ratio of number
of patients to the number of doctors as well as poor medical
infrastructure the quality is quiet poor and needs urgent attention
on the part of planners and executers of health-care systems in the
country. In the wake of above it was decided to have a preliminary
critical look at the current health-care system. The overall volume
being very large it was decided to focus on small segment using
Statistical Process Control as a tool of study. A case study of the
hospital was taken to implement Statistical Process Control tools.
This study involves a look into two areas, namely: -occurrence of
post surgical wound infection in the general surgery department and
the time spent by patients at various stages of health-care process
in outpatient department (O.P.D), to bring out the lapses and
suggest suitable remedial measures. For the purpose two case
studies have been conducted and results presented thereof. This
study reveals serious gaps consequently considering the scope of
improvement.
General
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