Flight disruptions continue to thrive unnoticed, invisibly eroding
airline profitability and causing growing passenger
dissatisfaction. This is especially critical at airports where
traffic expansion outstrips airport capacities. Hampered by legacy
information systems, management practices and organisational
detachments, decision makers across the industry have little or no
understanding of the multiple causes of disruptions and their
implications. Consequently, their actions are focused on resolving
local problems without being synchronised at system level. As
problematic as they are, disruptions create opportunities for
learning about system interactions, a solid and appropriate
foundation for resolving complex industry issues. Beyond Airline
Disruptions explains how airlines can become more competitive by
utilising unexplored potential for gradual, consistent and
measurable improvements, centred around cost and quality of
operational performance. It describes practical methods and
techniques essential for turning these ideas into daily practices.
This second, revised edition features updated content that
introduces a fresh approach to airline management and decision
making, more in line with future industry needs. It bridges the
gaps between strategy and operations and inspires collaboration
between airlines, airports, ATC, service providers and regulators
to bring longer-lasting benefits not only for industry participants
and passengers, but also for the economy, society and the
environment.
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