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Sustaining High Performance in Business - Systems, Resources, and Stakeholders (Paperback)
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Sustaining High Performance in Business - Systems, Resources, and Stakeholders (Paperback)
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Many books and articles have been written about how firms can
achieve and sustain high performance. They typically focus on a
particular aspect of the firm such as its culture, resources,
leadership, ability to learn, human resources practices, or
communications systems. Often the very firms that are used as
examples of high performance are no longer high performing even a
few years later. In contrast, this book asserts that it is the
efficiency and effectiveness of a firm's entire value creating
system that determines its performance over the long term. Systems
theory is used as an integrative mechanism to combine the best
ideas from industrial organization economics, the resource-based
perspective, and stakeholder theory. Based on this theoretical
foundation, tools are provided for conducting in-depth, detailed
analyses of each part of a firm's value creation system and its
effectiveness in contributing to the total stakeholder value
created by the firm. Systems assessment based on this information
then leads to the development of strategies, including specific
initiatives for overcoming weaknesses in the system and for
creating new value for stakeholders. The book also provides
guidance for developing detailed plans and a strategic control
system to make sure strategies and initiatives are implemented. An
underlying theme is that the purpose of a firm is to create value
for its stakeholders: customers, employees, shareholders,
suppliers, and the communities in which the firm operates. This
book provides a concise, yet complete guide for strategic
management.
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