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Books > Language & Literature > Literature: history & criticism > Literary studies > 19th century
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The Dark Side of Emotional Labour (Paperback)
Loot Price: R1,464
Discovery Miles 14 640
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The Dark Side of Emotional Labour (Paperback)
Series: Routledge Studies in Management, Organizations and Society
Expected to ship within 12 - 17 working days
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The Dark Side of Emotional Labour explores the work that the rest
of society would rather not think about, the often unseen work that
is emotionally disturbing, exhausting, upsetting, and stigmatising.
This is work that is simultaneously undesirable and rewarding, work
whose tasks are eschewed and yet necessary for the effective
function of individual organisations and society at large. Diverse
and challenging, this book examines how workers such as the
doorman, the HR manager, the waiter and the doctor's receptionist
experience verbal aggression and intimidation; how the prison
officer and home carer respond to the emotions associated with
physical violence, and; how the Samaritan, banker and veterinarian
deal in death and despair. It also considers how different
individuals develop the emotional capital necessary to cope with
the dark side of emotional labour, and how individuals can make
sense of, and come to take satisfaction and pride in, such
difficult work. Finally, the book considers what is to be done with
darker emotional work, both in terms of the management and care of
those labouring on the dark side. Challenging and original, this
book gives a voice to those who undertake the most demanding work
on our behalf. It will be of interest to researchers and students
of organisation studies and its related fields, and to every one of
us who is called on to work or manage on the Dark Side.
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