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Libraries that Learn - Keys to Managing Organizational Knowledge (Paperback)
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Libraries that Learn - Keys to Managing Organizational Knowledge (Paperback)
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Sharing organizational knowledge supports onboarding, coaching,
mentoring, and the day-to-day smooth functioning of the workplace.
So why are the procedures, policies, and best practices for your
organization often so hard to find? Although the term "knowledge
management" might conjure up images of a bureaucratic labyrinth,
essentially it means getting the right information to the right
people at the right time. A lot of that information is embedded in
work practices or may be siloed where it can't easily be shared;
managing it successfully hinges on effective communication with
every person on your team. This book surveys approaches to
knowledge management (KM) that address hierarchical power
structures and internal competition to get measurable results. With
insights drawn from six case studies at academic and special
libraries, in this book you'll find guidance on such topics as
demystifying KM by reframing the concept to reflect organizational
needs; the six elements of an actionable knowledge audit; how to
harvest insights from staff at all levels of the organization; ten
characteristics that define effective communities of practice;
enabling KM through platforms like WordPress, Google Drive, and
Dropbox or by adapting library tools like LibAnswers or
ArchiveSpace; fostering knowledge sharing among liaison librarians;
how interim administrators can develop a KM plan; sharing tacit
knowledge with storytelling; and methods for securing knowledge
before employee departure. Your library already contains
organizational knowledge-both in your employees and in your
institution; this book will lead you towards guiding, fostering,
and organizing that knowledge for improved organizational fitness.
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