Hospitality industry has grown leaps and bounds in the last few
years. The hospitality industry is made up of thousands of exciting
organizations including hotels, restaurants, food service
management, fast food, coffee shops and pubs, bars and nightclubs.
It involves an array of job roles from waitressing to event
coordination, and management positions too. It's an industry that
offers a unique working environment, and as it is public facing it
offers a sociable and dynamic working life. The transition from
providing a mere hotel stay to providing a seamless experience with
top most quality is obvious in the hotel sector. New trends keep on
emerging as hotels try to enhance experience of their customers. In
markets where year on year growth is expected to be exponential,
tapping on these hot new trends will be the key to maximum
revenues. Hospitality is the relationship between guest and host,
or the act or practice of being hospitable. Specifically, this
includes the reception and entertainment of guests, visitors, or
strangers, resorts, membership clubs, conventions, attractions,
special events, and other services for travellers and tourists. The
accommodation department focuses on buying and selling
accommodation which is the facilitation of all aspects of
reservation enquiries in a commercial hospitality environment,
including rate information, room types, facilities, location,
payment methods, and customer services. The front office of an
accommodation establishment is seen as the hub of the hotel. This
is often where a customer makes their first contact with the
establishment. Think of the different ways this may happen. There
are four different stages to the guest cycle: pre-arrival, arrival,
occupancy and departure. The front office team are part of each of
the four stages. This text will discuss what happens at each stage
and the importance of each stage from both the guest's perspective
and the perspective of the host accommodation.
General
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