Structuring the Information Age provides insight into the evolution
of information processing in the commercial sector and the
influence of corporate users in shaping the history of modern
technology. JoAnne Yates examines how life insurance firms -- where
good record keeping and repeated use of massive amounts of data
were crucial -- adopted and shaped information processing
technology through most of the twentieth century.
"Brilliant volume... Yates's study of the adaptation of
information-processing resources in insurance has greatly widened
the horizons of our understanding of the dynamics of technological
development in a business setting." -- Business History Review
"This timely and important work is the first scholarly history
devoted to the use of information technology within a single
American industry." -- EH.Net
"A welcome addition to a growing body of literature on the
history of the use of computers by businesses and a good model for
other scholars to use." -- American Historical Review
"Structuring the Information Age examines the history of
information technology in the United States by shifting focus away
from the producers of that technology and toward a kind of end user
that has heretofore received little attention -- large-scale
corporations, which easily rank among the leading
information-technology (IT) consumers." -- Journal of
Interdisciplinary History
"This valuable addition to the historiography of the computer
looks at new technologies from a user's viewpoint. Here the user is
the life insurance business, which is an appropriate choice because
it has always been an information-intense business." -- IEEE
History Center Newsletter
"Yates hascontributed another original study to the history of
information technology." -- Technology and Culture
JoAnne Yates, Deputy Dean and Distinguished Professor of
Management at the MIT Sloan School of Management, is the author of
Control through Communication: The Rise of System in American
Management, also published by Johns Hopkins.
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