Management of Change in Water Companies tells real stories of real
water companies that went through processes of change and achieved
their best results ever in just a few years. It reflects the
personal experience of the author from leading processes of change
in five different water supply/sewage companies, between 10 and 120
years old and serving from 200,000 to 4,000,000 people. This
practical and effective book shows: how to change, modernize and
make profitable old-fashioned organizations, how to reduce water
loss and promote efficiency in water companies, how to use the
savings to rehabilitate and expand infrastructure without
increasing tariffs, how to deal with overstaffing, how to plan,
finance, build and maintain infrastructure, how to introduce
innovation, how to motivate people, how to deal with clients,
regulators, unions, shareholders, politicians and the press how to
achieve sustainability. The case studies provide for instance, how
to halve water losses in less than a year mostly with management
measurements and very little investment, how to bring water losses
from over 50% to below 20% in six years, how to use the savings
from water loss reduction to build a new wastewater system without
increasing tariffs, how to connect 100,000 existing buildings to a
new sewage system in 4 years and how to get millions of people
walking along the banks of rehabilitated urban creeks, rivers and
beaches. The book presents case studies, management theory,
comparative analysis of situations reported in the literature and
the personal experience of an author who has lead a number of
successful processes of change in different water companies.
Management of Change in Water Companies is essential reading for
water utility managers, national and local governments responsible
for water policy as well as those concerned with the management of
change and risk management. It is also useful to readers interested
in the areas of pollution control, energy savings and water losses,
and stream / beach / river restoration. Author: Joaquim Pocas
Martins is Professor at the Faculty of Engineering of the
University of Porto, Portugal, and provides excellent courses on
the management of change in water companies world-wide.
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