This is the story of the train operating company First Great
Western, whose performance rose from being the worst for a
long-distance operator in the UK to becoming one of the best in a
few short years, and whose passengers felt so disgruntled they even
organised a fare strike. The franchise grew out of the Great
Western's privatisation in 1993; the company, as it currently
stands, was created after the merger of the First Great Western,
Great Western Link, and Wessex Trains franchises in 2006. However,
in 2008 the Department for Transport became so disillusioned with
the company that it issued a Remedial Notice Plan, the first step
to a holder losing its franchise-before a new management team
kick-started the company back into life. In this book, the reader
can find out how First Great Western became an award-winning train
operator after coming so close to losing the franchise; they can
also see photographs of the only Pullman Dining service in the UK,
on the Paddington- Penzance sleeper train.The reader can learn
about what goes on at one of First Great Western's main Traction
Maintenance Depots, and about how new life was breathed into
rolling stock that was old enough to be considered railway
heritage. This book also discusses how the electrification of the
Great Western Main Line will improve passenger services and cut
journey times.
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