|
Books > Business & Economics > Business & management > Management of specific areas > Research & development management
|
Buy Now
Driving Service Productivity - Value-Creation Through Innovation (Hardcover, 2014 ed.)
Loot Price: R2,001
Discovery Miles 20 010
You Save: R391
(16%)
|
|
|
Driving Service Productivity - Value-Creation Through Innovation (Hardcover, 2014 ed.)
Series: Management for Professionals
Expected to ship within 12 - 19 working days
|
In a world moving towards services, driving service productivity is
a central challenge for leaders and members of all types of
organisations: for service businesses there is a clear need to be
"productive", but it is far less clear what this exactly means. In
this book, we invite you on a journey that explores the ways, tools
and options for driving service productivity. We take an
innovator's perspectives and look at the tricky challenge of
service productivity as a landscape of options for designing the
future of services. Case examples, from the airport, hotel,
healthcare, and professional service industry, offer insights in
the methods used and approaches taken in business practice.
Research results provide food for thought and valuable advice on
the path towards superior service productivity. Throughout the book
we also listen to the views and advices of interviewed experts from
academia as well as business practice on how to drive service
productivity. A forecast on how service productivity and service
innovation might evolve in the future provides us - and hopefully
you as a reader - with the necessary food for thought to develop
our own understanding of driving service productivity in different
business settings. Overall, this book is not a traditional
"academic product" that summarises the views of a few, but a
co-created offering that profited enormously from the contributions
of so many.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
|
You might also like..
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.
Welcome to Loot.co.za!
Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
