Endorsed by the Chartered Banker Institute as core reading for the
Personal and Private Banking module, Retail and Digital Banking
looks at the changes that have occurred, including developments in
onshore and offshore operations, call centres and the impact of
technology and other critical factors in retail and digital
banking. This book considers the evolution of retail banking
services and the major role that technology has played in providing
quality, cost-effective services to consumers. This fascinating
text then goes on to offer expert thought leadership on the future
of retail banking and what this could mean for existing established
banks and disruptive new entrants. Retail and Digital Banking
offers readers the opportunity to take a step back and consider the
evolution of the sector in which they work and the tremendous level
of change that has occurred over time for all operational activity.
Retail and Digital Banking provides support for the Personal and
Private Banking module assessment and features practical case
studies from the banking sector. This essential text brings the
journey of modern banking to life and considers what the future
holds. Online supporting resources include a glossary and updates
to regulation.
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