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Books > Social sciences > Sociology, social studies > Social issues
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Client and Agency - Working Class Responses to Casework (Hardcover)
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Client and Agency - Working Class Responses to Casework (Hardcover)
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It is a startling and somewhat disturbing fact that social work
researchers-as well as research psychiatrists and
psychologists-have rarely explored the treatment situation from the
standpoint of the client. Client and Agency, first published in the
1960s, explores by means of free-fl owing interviews, a close-up
picture of the client's experiences at a social work agency. There
has been a growing awareness of the importance of consumer opinion
in the social services following the wide spread impact of consumer
groups, particularly those concerned with educational and medical
services. Social work agencies have hesitated, uncertain about the
researchers and their methods, and fearful of the outcome. But it
is desirable that they incorporate the views of consumer groups
because client opinion is one way of checking the effectiveness of
their work. The practice of social work requires the application of
knowledge derived from a variety of sources and academic
disciplines. It is frequently difficult to relate conflicting
evidence and diverse theories about human behavior for use in
day-to- day work with acutely troubled and deprived people. It
points to the need for more extensive studies of both consumers and
suppliers of social work services because it raises many pertinent
questions. In Client and Agency clients of a Family Welfare
Association discuss the kind of help they expect to receive, their
impressions of the social worker and the treatment process, and the
ways they felt they were helped or not helped.
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