Total Organizational Excellence: Achieving world-class performance
sets down an implementation framework to guide managers on how to
improve business performance in all types of organization. Drawing
on extensive research and case study work conducted within Oakland
Consulting and its Research Division, the European Centre for
Business Excellence, it shows how to set clear direction and fulfil
desired goals through key business and people development processes
and regular performance measurement. These are the secrets of
successful strategy deployment and change management.
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