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Books > Reference & Interdisciplinary > Interdisciplinary studies > Area / regional studies
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The Whitehall Effect - How Whitehall Became the Enemy of Great Public Services and What We Can Do about It (Paperback)
Loot Price: R664
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The Whitehall Effect - How Whitehall Became the Enemy of Great Public Services and What We Can Do about It (Paperback)
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In The WHITEHALL Effect, John Seddon explains how and why it is
that governments repeatedly fail to deliver what our public
services need and exposes the devastation that three decades of
political fads, fashions and bad theory have caused. Although his
examples come from the UK, he and his colleagues at Vanguard
consult with government and public sector bodies in 10 countries
and the problems he identifies (outsourcing, incentives, targets,
standards, inspection) can be found in all Western political
systems. With specific examples and new evidence, he chronicles how
the Whitehall ideas machine has failed on a monumental scale - and
the impact that this has had on public sector workers and those of
us who use public sector services. The WHITEHALL Effect provides
fresh insights into some of the most challenging issues of our time
(because of their impact on health, education, policing and all
public services) and reveals the unprecedented opportunity we now
have to create the public services we all deserve.
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