Six Sigma is Business and Industry's newest recognized quality
program. This text provides information and instructions for new
and current quality professionals in order to help employ methods
to attain Six Sigma defect quality assurance within their company.
All areas of business and manufacture are covered. Detailed
checklists, questionnaires and forms assist personnel in developing
their own programs to 'prevent' problems from occurring and to
solve new and long-term problems in services and manufacturing.
Examples and formulae are provided for use to determine if, when
and then how much a process may be adjusted for reaching higher
quality assurance levels. Knowledgeable readers will be able to use
this comprehensive text immediately in the workplace.
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