This book adheres to the vision that in the future compelling
user experiences will be key differentiating benefits of products
and services. It is the first book to combine academic and business
viewpoints on measuring user experiences for product development.
The book gathers authors from different backgrounds. This is a
mosaic of their work, and that of Philips Research, in the
assessment of user experience, covering the full range from
academic research to commercial propositions.
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