Julia M. Jonas examines stakeholder integration and its' dynamics
in the setting of service innovation in IT and manufacturing firms.
Applying a service-dominant logic theory approach, the multiple
case study research describes the implementation of stakeholder
integration with its' complexity and challenges. The case analysis
provides evidence how stakeholder integration is embedded in
service systems, how it is influenced by the surrounding service
systems and how it can create effects going beyond the integrated
stakeholders.
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