The Management of Event Operations: project management, planning
and customer satisfaction provides an introduction to the
management of operations for the event planner and venue provider.
Taking an holistic view of an event enterprise, it links the
traditional topics within operations management to present a
coherent and hands-on approach specifically for the events manager.
The approach is pragmatic and is dictated by practical consequences
and considerations, which are so important to an event manager who
balances many views and needs from diverse stakeholders.
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