Call Center Savvy - How to Position Your Call Center for the Business Challenges of the 21st Century (Paperback)

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy.;
A call center is not just the technology, or the people, or the customers; it's all three, and more. It's the core of a business's customer relationship strategy. This book can help the smart call center manager position his center for long-term success

General

Imprint:	CMP Books
Country of origin:	United Kingdom
Release date:	1999
First published:	1999
Authors:	Keith Dawson
Dimensions:	229 x 152 x 11mm (L x W x T)
Format:	Paperback
Pages:	208
ISBN-13:	978-1-57820-050-4
Categories:	Books > Computing & IT > Computer communications & networking > General
LSN:	1-57820-050-4
Barcode:	9781578200504

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