Innovations in Client Experience (Paperback)

Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular focus on how the client experiences the service they are receiving. Yet, client experience is rarely delivered well. Inconsistencies, errors, and an endlessly unanswered phone lead to frustration on the part of the client, and a feeling that they are worth little more than a signature on the monthly timesheet. So, how do law firms, and individual lawyers, ensure they exceed expectations, and deliver the best customer experience possible? And what benefits - tangible and intangible - does this bring? Innovations in Client Experience brings together a collection of global contributors, giving their thoughts and advice on how the legal profession can up its game in client experience, offering innovative strategies and pragmatic advice to those law firms concerned they need to improve their CX.

General

Imprint:	Ark Group
Country of origin:	United Kingdom
Release date:	March 2018
Authors:	Ken Grady • Julian Summerhayes • Yolanda Cartusciello • Kim Carr • Nathaniel Slavin • Sally Dyson • Edwin Bodensiek • Ryan Burruss • Stephen Poor • Judith McKay
Dimensions:	234 x 156mm (L x W)
Format:	Paperback
Pages:	100
ISBN-13:	978-1-78358-322-5
Categories:	Books > Business & Economics > Business & management > Business strategy Books > Law > Jurisprudence & general issues > Legal profession > General Promotions
LSN:	1-78358-322-3
Barcode:	9781783583225

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