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Books > Law > Jurisprudence & general issues > Legal profession
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Innovations in Client Experience (Paperback)
Loot Price: R6,071
Discovery Miles 60 710
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Innovations in Client Experience (Paperback)
Expected to ship within 10 - 15 working days
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Client experience (CX) is by no means a new concept. Ever since the
service industry came into being, providing excellent customer
service has been a key concern, with particular focus on how the
client experiences the service they are receiving. Yet, client
experience is rarely delivered well. Inconsistencies, errors, and
an endlessly unanswered phone lead to frustration on the part of
the client, and a feeling that they are worth little more than a
signature on the monthly timesheet. So, how do law firms, and
individual lawyers, ensure they exceed expectations, and deliver
the best customer experience possible? And what benefits - tangible
and intangible - does this bring? Innovations in Client Experience
brings together a collection of global contributors, giving their
thoughts and advice on how the legal profession can up its game in
client experience, offering innovative strategies and pragmatic
advice to those law firms concerned they need to improve their CX.
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