We live in an affluent world. A world with a multitude of choices
and innumerable companies selling virtually every imaginable
commodity. Where once price was the sole determinant for purchase,
modern man now values our recognition as an individual. We take
enormous pleasure in being treated well and are prepared to pay for
it. Quality Customer Service is now a key determinant for the buyer
- most other aspects being equal.
'Happy About Customer Service?' sets the framework for anyone
anywhere to develop a level of Customer Service Excellence which
will differentiate them from anyone else that could previously be
seen as "competition." Through the basic steps outlined in 'Happy
About Customer Service?' a company, small business, manager or an
individual can create a reputation for excelling at helping people
feel special. This is what makes our Customers Happy About Customer
Service, both encouraging Customer loyalty and attracting new
Customers.
What you will get out of Happy About Customer Service?: A
practical step by step approach to achieving Customer Service
Excellence An understanding of the power of Word of mouth - both
positive and negative The skill set to establish a Customer Service
Culture beyond your wildest expectations, and more importantly
beyond your Customer's expectations An insight into the 3 Prompts -
3 questions that will change the way that you deal with everyone in
your life (Customers, family, friends, employees..) Simple approach
to helping Customers evolve from strangers to your most loyal
Customers
General
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