Implementing Digital Reference Services - Setting Standards and Making it Real (Paperback, New)

This comprehensive survey shows you how to conceive, manage, implement, and evaluate all types of digital reference services, emphasizing quality standards and evaluation. The book is divided into six parts. Part One identifies the need for digital reference services; Part Two covers the management of digital reference; Part Three describes real-time digital reference services; Part Four discusses collaborative reference initiatives; Part Five reviews research in digital reference; and Part Six explains methods for evaluating digital reference. Using actual library experiences, the roadblocks to implementing digital services are tackled, including rethinking privacy for the virtual library; providing chat reference service; real-time digital reference pilot projects; moving from virtual to cooperative reference service models; understanding the information needs of adult learners; and adapting to differing information-seeking behavior of online users. Here's the best current thinking regarding what the state-of-the-art in digital reference work is--its possible futures, and effective strategies for getting from here to there.

General

Imprint:	Neal-Schuman Publishers Inc
Country of origin:	United States
Release date:	April 2003
First published:	June 2003
Authors:	Lankes
Dimensions:	279 x 222 x 19mm (L x W x T)
Format:	Paperback
Pages:	230
Edition:	New
ISBN-13:	978-1-55570-450-6
Categories:	Books > Science & Mathematics > General
LSN:	1-55570-450-6
Barcode:	9781555704506

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