Service encounters involve communication between strangers.
Communication - or, at times, miscommunication - between strangers
who come from different groups can foster the formation of
stereotypes. This is therefore an area of particular relevance for
investigation. Using service encounters as a vehicle, Callahan
examines Spanish as social capital in the United States, focusing
on who may use this language and under what circumstances. This
book contributes to an examination of Spanish in the United States
as a language of selected uses and selected users, along with the
factors that can influence United States Latinos' acceptance of its
use by other Latinos and by non-Latinos.
General
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