Businesses these days talk a lot about figuring out what the
customer wants. Well, here s your first lesson: the customer doesn
t know what he wants. This book will show you how to convince him
he wants what you re selling.
Les Gold has been in business since age twelve, when he started
selling used golf clubs from his dad s basement. Now he owns
Detroit s biggest pawnshop, American Jewelry and Loan, and is the
star of the hit reality television show "Hardcore Pawn."
As a third-generation pawnbroker, Gold grew up in the business,
dealing with customers who could be unruly and violent as often as
they were friendly. He became good at selling just about anything
and at buying items for what they were worth. Although he started
at his family s small pawnshop, he has now expanded into a
fifty-thousand-square-foot former bowling alley, making a thousand
deals a day.
On any given day, he could be taking a vintage car into pawn or
chasing down a thief who s just stolen a gold chain from the store.
No business school in the world can teach you as much about buying,
selling, negotiating, managing employees, dealing with customers,
advertising, tracking trends, and predicting the economy s ups and
downs.
In this entertaining, honest book, Gold takes you inside some of
his weirdest, wackiest deals and steals. From the monkey his dad
once took in to pawn to the deal Gold made for a stripper pole, he
has no boundaries for what he considers to be part of his business
and neither should you.
You will learn: How to tell an emotional story when you re
selling and take emotion out of the transaction when you re buying;
Why judging your customers before you know them can kill a
potential deal; How to deal with risk, both mental and physical;
How to communicate with employees (even if they re your own kids);
Why investing in relationships with your community is time well
spent; Why your business should never be limited by what others
tell you it should be.
No place in the world prepares you better for the working world
than a pawnshop, and Les Gold takes you inside his shop to share
what he s learned from fifty-five years in the most interesting job
in the world.
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