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Assessing Business Excellence - A Guide to Business Excellence and Self-Assessment (Paperback, 2nd edition)
Loot Price: R1,894
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Assessing Business Excellence - A Guide to Business Excellence and Self-Assessment (Paperback, 2nd edition)
Expected to ship within 12 - 17 working days
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Assessing Business Excellence presents a strategic framework for
business excellence and total quality management and shows how you
can be actively involved in continuous improvement by
systematically reviewing your business activities and results
against holistic business excellence frameworks.
For all practitioners who seek to use total quality management to
improve their organization's effectiveness, efficiency and
responsiveness, this title is the essential route map to business
excellence. From two leading expert authors comes a book where the
most recognized quality award criteria are used to explore the
concepts of business excellence and self-assessment.
This book:
* Introduces the major business excellence and total quality
frameworks including The Malcolm Baldrige National Quality Award
and the European Quality Award and ISO9000: 2000
* Compares the frameworks and identifies their strengths and
limitations
* Introduces the self-assessment process
* Explores the main approaches to self-assessment
* Illustrates the practical benefits of self-assessment through
case examples
* Includes practical case examples
* Provides an explanation of the major excellence business models
and frameworks from around the world * A regularly updated web site
accompanies the text
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