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Digital versus Non-Digital Reference - Ask a Librarian Online and Offline (Paperback)
Loot Price: R1,219
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Digital versus Non-Digital Reference - Ask a Librarian Online and Offline (Paperback)
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Compare and contrast library reference models and more
consumer-oriented models
Digital versus Non-Digital Reference: Ask A Librarian Online and
Offline analyzes the quality of commercial Ask A Librarian (AskA)
and tutorial services and how they compare to traditional library
services. Edited by Jessamyn West--proprietor of librarian.net and
the "hippest ex-librarian on the Web" according to "Wired"
magazine--the book looks at library models and more
consumer-oriented models, examining a variety of services that
range from Ask Jeeves(R) and Google Answers(TM) to your own
reference desk and Web e-mail reference forms. Academic librarians
and information specialists share their experiences--good and
bad--in starting, assessing, or ending AskA services and in working
with collaborative reference tools and outsourcing reference
services, and discuss the highs and lows of dealing with individual
online services.
Digital versus Non-Digital Reference: Ask A Librarian Online and
Offline chronicles the experiences and interactions of librarians
with digital reference, including case studies, how-to guides, and
philosophical essays. The book's contributors discuss their
concerns about using the Internet as not only a reference tool but
as a reference medium that most libraries find inevitable to some
degree. Topics include the political ramifications of offsite or
outsourced reference, the truth behind the assertion that "it's all
available online," cultural and/or language barriers to text-based
reference services, and patrons' experiences with reference tools,
from a librarian's perspective.
Digital versus Non-Digital Reference: Ask A Librarian Online and
Offline addresses:
policy, staffing and technology for telephone reference services
e-mail reference in public libraries the University of Michigan's
Internet Public Library archivists and remote users in the digital
age success and failure with commercial AskA programs the history
of Q and A NJ, New Jersey's virtual reference service multilingual
chat reference systems the ongoing debate over the value of digital
reference the case for nonintrusive reference Digital versus
Non-Digital Reference: Ask A Librarian Online and Offline is an
invaluable resource for practitioners and academics on the
appropriate assessment, technologies, and methods for successfully
creating and operating human-mediated, Internet-based information
services.
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