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Books > Reference & Interdisciplinary > Library & information sciences
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Library Users and Reference Services (Hardcover)
Loot Price: R1,183
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Library Users and Reference Services (Hardcover)
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This useful book helps reference librarians understand the
information seeking needs and behaviors of the diverse groups of
people in the communities they serve. With the increasing diversity
of the American population, librarians striving to plan and deliver
excellent reference services must enhance their understanding of
how best to assist many types of individuals and groups, from
children to the elderly. Library Users and Reference Services
provides much-needed help in this area, delivering strategies and
methods to aid readers in their quest for increasingly effective
service for all members of the communities in which they work.
Library Users and Reference Services is divided into four sections
of chapters which cover a broad range of topics to assist readers
in planning and delivering appropriate services. Section One
explores customer service, economics of information, and marketing
as key concepts useful in studying information needs of specific
groups in the population. Section Two focuses on scholars and
students in three broad academic disciplines: science, humanities,
and social sciences.Section Three covers groups with special
characteristics such as age, economic standing, gender, or
profession. Section Four discusses evaluation and provides guidance
in the use of the most widely accepted measures for assessing
reference effectiveness. The book's final chapter explores
redesigning reference services for the future, providing a glimpse
of how such services may change. Library Users and Reference
Services is a practical guide to help readers understand the many
issues related to serving diverse populations in a community.
Reference librarians and graduate library school students and
faculty will learn more effective ways to help a heterogeneous
public with the help of this new book.
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