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The Experience! - How To Wow Your Customers And Create A Passionate Workplace (Hardcover, 1) Loot Price: R865
Discovery Miles 8 650
Repayment Terms: R81 pm x 12*
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The Experience! - How To Wow Your Customers And Create A Passionate Workplace (Hardcover, 1)

Lior Arussy

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Loot Price R865 Discovery Miles 8 650 | Repayment Terms: R81 pm x 12*

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"'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop."' -- Jerry Vass, author of "Soft Selling in the Hard World " "'Lior Arussy spins a cautionary tale for the transition companies m"
"The Experience" is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.

General

Imprint: CMP Books
Country of origin: United Kingdom
Release date: 2002
First published: 2002
Authors: Lior Arussy
Dimensions: 229 x 152 x 12mm (L x W x T)
Format: Hardcover
Pages: 128
Edition: 1
ISBN-13: 978-1-57820-306-2
Categories: Books > Computing & IT > Computer communications & networking > General
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LSN: 1-57820-306-6
Barcode: 9781578203062

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