The Experience! - How To Wow Your Customers And Create A Passionate Workplace (Hardcover, 1)

"'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop."' -- Jerry Vass, author of "Soft Selling in the Hard World " "'Lior Arussy spins a cautionary tale for the transition companies m"
"The Experience" is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.

General

Imprint:	CMP Books
Country of origin:	United Kingdom
Release date:	2002
First published:	2002
Authors:	Lior Arussy
Dimensions:	229 x 152 x 12mm (L x W x T)
Format:	Hardcover
Pages:	128
Edition:	1
ISBN-13:	978-1-57820-306-2
Categories:	Books > Computing & IT > Computer communications & networking > General
LSN:	1-57820-306-6
Barcode:	9781578203062

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!