Service design is a rapidly growing area of interest in design and
business management. There are a lot of books on how to get
started, but this is the first book that describes what a 'good'
service is and how to design one. This book lays out the essential
principles for building services that work well for users.
Demystifying what we mean by a 'good' and 'bad' service and
describing the common elements within all services that mean they
either work for users or don't. A practical book for practitioners
and non-practitioners alike interested in better service delivery,
this book is the definitive new guide to designing services that
work for users.
General
| Imprint: |
BIS Publishers B.V.
|
| Country of origin: |
Netherlands |
| Release date: |
February 2020 |
| Authors: |
Louise Downe
|
| Dimensions: |
195 x 130 x 17mm (L x W x T) |
| Format: |
Paperback
|
| Pages: |
224 |
| ISBN-13: |
978-90-6369-543-9 |
| Categories: |
Books >
Business & Economics >
General
Promotions
|
| LSN: |
90-6369-543-8 |
| Barcode: |
9789063695439 |
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