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Good Services - How to Design Services That Work (Paperback) Loot Price: R486
Discovery Miles 4 860
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Good Services - How to Design Services That Work (Paperback): Louise Downe

Good Services - How to Design Services That Work (Paperback)

Louise Downe

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List price R538 Loot Price R486 Discovery Miles 4 860 You Save R52 (10%)

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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

General

Imprint: BIS Publishers B.V.
Country of origin: Netherlands
Release date: February 2020
Authors: Louise Downe
Dimensions: 195 x 130 x 17mm (L x W x T)
Format: Paperback
Pages: 224
ISBN-13: 978-90-6369-543-9
Categories: Books > Business & Economics > General
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LSN: 90-6369-543-8
Barcode: 9789063695439

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