Books > Business & Economics > Industry & industrial studies > Media, information & communication industries > Information technology industries
|
Not currently available
Telecom Management for Call Centers - A Practical Guide (Paperback)
Loot Price: R328
Discovery Miles 3 280
You Save: R78
(19%)
|
|
Telecom Management for Call Centers - A Practical Guide (Paperback)
(sign in to rate)
List price R406
Loot Price R328
Discovery Miles 3 280
You Save R78 (19%)
Supplier out of stock. If you add this item to your wish list we will let you know when it becomes available.
|
"Telecom Management for Call Centers" offers a practical guide to
addressing the most common issues faced by telecom management in
large call-centers. This handbook was written primarily for the
telecom manager; the techniques described here are practical and
easily applicable, focusing on the issues the telecom manager faces
in his or her daily operational work. The lessons learned by the
professionals in this growing field are not often documented and
shared. This guide provides documentation of this practical
knowledge in a single volume, presented by telecom professionals
Luiz Augusto de Carvalho and Olavo Alves Jr. It offers a general
view of how telecom infrastructures in large call-centers should be
planned, priced, negotiated and managed. It examines call-center
operations and provides guidelines for cost management; traffic
management; call-center infrastructure; transport networks; GSM
gateways deployment; billing systems and auditing; dialer
deployment. Carvalho and Alves also explore how to do the necessary
calculations, prepare and use traffic matrixes, and map and analyze
call-center traffic, including relevant case studies for all
issues. Put your call center on the path to success using the
advice and methods offered in "Telecom Management for Call
Centers."
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
|
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.