This book, first published in 1992, examines the reference
librarian's role as a connecting link between information seekers
and the resources they need. It provides the best approaches to
providing resolutions or guidance to the appropriate resources. It
analyses librarians' reference skills, communication abilities,
accuracy in responding to specific inquiries, and sensitivity to
various groups such as paraprofessionals and non-traditional
patrons. This provocative book encourages librarians to go beyond
merely providing an answer or resource to helping clients better
understand the physical surroundings, the social or educational
context, and the ethical, political and economic climate in which
the process takes place.
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