Knowledge management (KM) - or the practice of using information
and collaboration technologies and processes to capture
organizational learning and thereby improve business performance -
is becoming one of the key disciplines in management, especially in
large companies. Many books, magazines, conferences, vendors,
consultancies, Web sites, online communities and email lists have
been formed around this concept. This practical book focuses on the
vast offerings of KM solutions-technology, content, and services.
The focus is not on technology details, but on how KM and IT
practitioners actually use KM tools and techniques. Over twenty
case studies describe the real story of choosing and implementing
various KM tools and techniques, and experts analyse the trends in
the evolution of these technologies and tools, along with
opportunities and challenges facing companies harnessing them.
Lessons from successes and failures are drawn, along with roadmaps
for companies beginning or expanding their KM practice. The
introductory chapter presents a taxonomy of KM tools, identifies IT
implications of KM practices, highlights lessons learned, and
provides tips and recommendations for companies using these tools.
Relevant literature on KM practices and key findings of market
research groups and industry consortia such as IDC, Gartner and
APQC, are presented. The majority of the book is devoted to case
studies, featuring clients and vendors along the entire spectrum of
solutions: hardware (e.g. handheld/wearable devices), software
(e.g. analytics, collaboration, document management) and content
(e.g. newsfeeds, market research). Each chapter is structured along
the "8Cs" framework developed by the author: connectivity, content,
community, commerce, community, capacity, culture, cooperation and
capital. In other words, each chapter addresses how appropriate KM
tools and technologies help a company on specific fronts such as
fostering adequate employee access to knowledge bodies,
user-friendly work-oriented content, communities of practice, a
culture of knowledge, learning capacity, a spirit of cooperation,
commercial and other incentives, and carefully measured capital
investments and returns. Vendor history, product/service offerings,
implementation details, client testimonials, ROI reports, and
future trends are highlighted. Experts in the field then provide
third-party analysis on trends in KM tools and technique areas, and
recommendations for KM practitioners.
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