Knowledge management (KM) - or the practice of using information
and collaboration technologies and processes to capture
organizational learning and thereby improve business performance -
is becoming one of the key disciplines in management, especially in
large companies. Many books, magazines, conferences, vendors,
consultancies, Web sites, online communities and email lists have
been formed around this concept.
This practical book focuses on the vast offerings of KM
solutions-technology, content, and services. The focus is not on
technology details, but on how KM and IT practitioners actually use
KM tools and techniques. Over twenty case studies describe the real
story of choosing and implementing various KM tools and techniques,
and experts analyse the trends in the evolution of these
technologies and tools, along with opportunities and challenges
facing companies harnessing them. Lessons from successes and
failures are drawn, along with roadmaps for companies beginning or
expanding their KM practice.
The introductory chapter presents a taxonomy of KM tools,
identifies IT implications of KM practices, highlights lessons
learned, and provides tips and recommendations for companies using
these tools. Relevant literature on KM practices and key findings
of market research groups and industry consortia such as IDC,
Gartner and APQC, are presented.
The majority of the book is devoted to case studies, featuring
clients and vendors along the entire spectrum of solutions:
hardware (e.g. handheld/wearable devices), software (e.g.
analytics, collaboration, document management) and content (e.g.
newsfeeds, market research).
Each chapter is structured along the "8Cs" frameworkdeveloped by
the author: connectivity, content, community, commerce, community,
capacity, culture, cooperation and capital. In other words, each
chapter addresses how appropriate KM tools and technologies help a
company on specific fronts such as fostering adequate employee
access to knowledge bodies, user-friendly work-oriented content,
communities of practice, a culture of knowledge, learning capacity,
a spirit of cooperation, commercial and other incentives, and
carefully measured capital investments and returns. Vendor history,
product/service offerings, implementation details, client
testimonials, ROI reports, and future trends are highlighted.
Experts in the field then provide third-party analysis on trends in
KM tools and technique areas, and recommendations for KM
practitioners.
* The only book in which practitioners evaluate various KM
solutions
* Case studies describe how real companies use KM tools and
technologies
* Provides clear lessons from real successes and failures
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