With the coming of call centres to India, a marked change is
visible in the society. There's more money, more job opportunities,
more fun and more suspense. Alas, people, both young and old alike,
still view this profession with a suspicious eye! It's time they
learnt the truth. Through WINNING @ CALL CENTRE, the author reveals
the lifestyle of an Indian calling agent which would have otherwise
remained hidden. And who else could give a clearer picture than a
calling agent himself? By reading this book, elders will learn what
their children do while working night shifts; calling agents can
enhance their careers further; the young aspirants may find it easy
to decide whether to take up a job in a call centre or not. With
real life examples, the book is more interesting and also keeps the
reader in tune with reality. So go ahead and read the experiences
of a call-centre agent.
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