Privacy and data protection are now important issues for companies
across the financial services industry. Financial records are
amongst the most sensitive for many consumers and the regulator is
keen to promote good data handling practices in an industry that is
looking towards increased customer profiling, for both risk
management and opportunity spotting. Mandy Webster's Data
Protection in the Financial Services Industry explains how to
manage privacy and data protection issues throughout the customer
cycle; from making contact to seeking additional business from
current customers. She also looks at the precise role of the
Financial Services Authority and its response to compliance or
non-compliance. Each of the Eight Principles of the Data Protection
Act are reviewed and explained.
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