It is imperative that we train leaders who are able to intervene
efficiently with service users and to support a better organization
of the workplace. It is especially important to look at the many
issues related to postsecondary training and human resources, such
as recruiting and keeping these leading professionals.
Accessibility and Active Offer thus combines theory and empirical
data to help future professionals understand the workplace issues
of accessibility and active offer of minority-language services.
This English-language adaptation of Accessibilite et offre active
features an additional chapter by Richard Bourhis on issues
specific to Anglophone communities in Quebec. This
multidisciplinary collective work is the first to unite researchers
in health, social work, sociology, political science, public
administration, law and education, in order to gain more thorough
knowledge of linguistic issues in health and social services, as
well as of active offer of French-language services.
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