Human-Centered Service Design for Healthcare Transformation - Development, Innovation, Change (Hardcover, 1st ed. 2023)

This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.

General

Imprint:	Springer International Publishing AG
Country of origin:	Switzerland
Release date:	February 2023
First published:	2023
Editors:	Mario A Pfannstiel
Dimensions:	235 x 155mm (L x W)
Format:	Hardcover
Pages:	466
Edition:	1st ed. 2023
ISBN-13:	978-3-03-120167-7
Categories:	Books > Business & Economics > Economics > General Books > Business & Economics > Industry & industrial studies > Service industries > General Books > Medicine > General issues > Public health & preventive medicine > General Books > Medicine > General issues > Health systems & services > General
LSN:	3-03-120167-1
Barcode:	9783031201677

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