The Web changes how people use content; not just content on the
Web, but all content. If your content is not easy to find and
immediately helpful, readers will move on almost at once. We are
all children of the Web, and we come to any information system,
including product documentation, looking for the search box and
expecting every search to work like Google. There is no first,
last, previous, next, up, or back anymore. Every Page is Page One.
For technical communicators, this Every Page is Page One
environment presents a unique challenge: How do you cover a large
and complex product using only topics, and how do you enable your
readers to find and navigate topic-based content effectively?
In this ground-breaking book, Mark Baker looks beyond the usual
advice on writing for the Web, and beyond the idea of topic-based
writing merely as an aid to efficiency and reuse, to explore how
readers really use information in the age of the Web and to lay out
an approach to planning, creating, managing, and organizing
topic-based documentation that really works for the reader.
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