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Books > Business & Economics > Industry & industrial studies > Distributive industries > Retail sector

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Delivering the Customer Experience - Creating Attainable Dreams A Guide for Retail Teams (Paperback) Loot Price: R436

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Delivering the Customer Experience - Creating Attainable Dreams A Guide for Retail Teams (Paperback): Mark F. Dorgan

Delivering the Customer Experience - Creating Attainable Dreams A Guide for Retail Teams (Paperback)

Mark F. Dorgan

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Loot Price R436 Discovery Miles 4 360

Expected to ship within 10 - 15 working days

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Using more than 50 best practice examples from successful retailers globally, in this book retail thought leader and business strategist Dr Mark Dorgan offers a practical framework you can use to design and deliver a differentiated retail customer experience in the store and in multi-channel retailing. Using straight-forward descriptions of the key concepts, best practice cases and practical tool sets, the book offers retail teams and others who deal with consumers a clear and practical approach to delivering the customer experience in-store, on-line, on-mobile and across channels, tapping into both established retail best practices and strategies for responding to new consumer trends.

General

Imprint:	Createspace Independent Publishing Platform
Country of origin:	United States
Release date:	October 2010
First published:	October 2010
Authors:	Mark F. Dorgan
Dimensions:	254 x 178 x 8mm (L x W x T)
Format:	Paperback - Trade
Pages:	140
ISBN-13:	978-1-4538-2398-9
Categories:	Books > Business & Economics > Industry & industrial studies > Distributive industries > Retail sector Promotions
LSN:	1-4538-2398-0
Barcode:	9781453823989