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Achieving Competitive Advantage through Quality Management (Paperback, Softcover reprint of the original 1st ed. 2015)
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Achieving Competitive Advantage through Quality Management (Paperback, Softcover reprint of the original 1st ed. 2015)
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This book examines the ways in which quality management methods,
tools, and practices help improve an organization’s performance
and achieve sustainable competitive advantages. This volume
includes quality techniques and tools such as the EFQM Model,
SERVPERF model, E-S-Qual scale and the ISO 9001 certification and
provide a wide variety of empirical studies in different economic
sectors. In the current economic environment, characterized by
economic turmoil and fierce competition, quality management has
become a key strategy for organizations to overcome today’s
challenges. Organizations benefits from implementing quality
management systems by following two approaches. First, they
implement quality practices aimed at ensuring customer satisfaction
by considering consumer expectations and establishing strategies
accordingly. Second, organizations improve processes by
establishing efficient and effective process management systems
that improve productivity, lower costs, reduce unnecessary
expenses, eliminate all non-value added activities, and ultimately
maximize excellence and customer satisfaction. Quality management
thereby provides tools, techniques, and methods for continuous
process improvement in both the professional and academic worlds,
which, when implemented by organizations in times of crisis, enable
more effective administration of activities undertaken by managers.
Containing contributions from various academics and scholars, this
new book provides cutting edge research, methods and techniques
providing a reference manual for academics, scholars, practitioners
and policy-makers.
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