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Books > Business & Economics > Business & management > Management of specific areas > Research & development management

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Action-Based Quality Management - Strategy and Tools for Continuous Improvement (Hardcover, 2014 ed.) Loot Price: R3,870
Discovery Miles 38 700
Action-Based Quality Management - Strategy and Tools for Continuous Improvement (Hardcover, 2014 ed.): Marta Peris-Ortiz, Jose...

Action-Based Quality Management - Strategy and Tools for Continuous Improvement (Hardcover, 2014 ed.)

Marta Peris-Ortiz, Jose Alvarez-Garcia

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Loot Price R3,870 Discovery Miles 38 700 | Repayment Terms: R363 pm x 12*

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Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas."

General

Imprint: Springer International Publishing AG
Country of origin: Switzerland
Release date: June 2014
First published: 2014
Editors: Marta Peris-Ortiz • Jose Alvarez-Garcia
Dimensions: 235 x 155 x 14mm (L x W x T)
Format: Hardcover
Pages: 196
Edition: 2014 ed.
ISBN-13: 978-3-319-06452-9
Categories: Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management
Books > Business & Economics > Business & management > Management of specific areas > Research & development management
LSN: 3-319-06452-5
Barcode: 9783319064529

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