Benchmarking is considered a must for modern management. This book
presents an approach to benchmarking that has a solid mathematical
basis and is easy to understand and apply. The book focuses on
three main topics. It shows how to formalize the representation of
benchmarking objects. Furthermore, it presents different methods
from decision making and voting and their application to
benchmarking. Finally, it discusses suitable features for different
benchmarking objects. The objects considered are taken from IT
management, but can be easily transferred to other business areas,
which makes the book interesting for all practitioners in the
management field.
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