Featuring a roadmap that can be applied in most any organization,
this book presents a unique universal, value-based methodology for
developing and using metrics as a management tool to baseline,
monitor, manage, improve, align and reward performance of most any
business function at any level. Metrics can specifically define the
Value Chain and support the kind of clarity that will improve every
business process and procedure if defined and implemented
correctly. This book illustrates how to establish and manage an
effective Metrics Program for improving performance and results.
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