Communicating Effectively: Tools for Educational Leaders provides a
unique perspective for aspiring and practicing educational leaders
to expand their problem-solving and conflict-resolution strategies.
Starting with an exploration of listening problems and solutions,
this book evolves into an examination of how people perceive
reality, what motivates them, and what happens when their needs are
not met. The concepts of Process Communication, developed by
clinical psychologist Taibi Kahler through his background in
transactional analysis, provide the basis for the techniques from
which educational leaders might choose. Communicating Effectively
suggests new ways to understand the people with whom we interact,
thus giving the reader useful information on how to communicate
with them effectively.
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