At its core, accountability is the responsibility to act. It is the
commitment to do the right thing and stand by your decisions.
Perhaps most importantly, it is a quality that must come from
within; dishearteningly, even as legislators, shareholders,
customers, and community activists are demanding greater
accountability from corporate leaders, too many are waiting for
some third party to take action. Whatever the endeavor, it is
ultimately the individual who must hold himself to the highest
standard first. Those who manage by accountability viscerally know
that external rules cannot substitute for character. And they know
that accountability is a quality that can be developed, honed
through practice, and encouraged in others. Using stories drawn
from David Dealy's experiences on the front lines, as well as
examples from other successful leaders, Managing by Accountability
demonstrates how leaders who embark on a management philosophy of
personal accountability imbue their organizations with the
qualities of integrity and responsibility. In their down-to-earth
style, the authors identify the five great accountability mistakes
and offer a wealth of practical suggestions for overcoming them to
achieve outstanding results throughout the organization. In some
cases it may be Congress (e.g., Sarbanes-Oxley legislation), the
media, the company's legal or communications department, Wall
Street, disgruntled customers, or angry community activists. This
is not to say that formal accountability programs are useless; they
do play an important role. Nevertheless, it is ultimately the
individual who must hold himself to the highest standard
first—without waiting to be told, pushed, or prodded. Those who
manage by accountability viscerally know that external rules cannot
substitute for character. And they also know that accountability
can be developed, honed through practice, and encouraged in others.
Managing by Accountability demonstrates how leaders who embark on a
management philosophy of personal accountability imbue their
organizations with the qualities of integrity and responsibility.
Using stories drawn from David Dealy's experiences on the front
lines, as well as examples from other successful leaders, the book
provides concrete examples of accountability in action. In their
down-to-earth style, Dealy and Thomas identify the five great
accountability mistakes and offer a wealth of practical suggestions
for overcoming them to achieve outstanding results throughout the
organization.
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