"Westernization" and the prospect of European integration have
been formidable catalysts for social and economic change in Eastern
European countries since 1989. Full of promises and expectations
but lacking economic means and adequate structures, Romanian
enterprises have faced particularly difficult problems. Prompted by
employees' self-criticism, this book explores the dynamics of work
values in the service sector in Bucharest. Based on long term
ethnographic fieldwork, the study analyzes the factors determining
social and cultural change at the local level, from the impact of
Western ideologies and symbolic measures to concrete organizational
and economic constraints. Monica Heintz emphasizes the impact of
the forced pace of change, which caused social disorder and
disrupted individual values. She challenges the notion of a
universal ethic of work and argues that what governs relationships
between employers, employees and clients in the Romanian context is
simply an ethic of human relations.
"Monica Heintz" is a lecturer at the Department of Social
Anthropology, University of Paris 10- Nanterre (France).
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