Why do honest and decent employees sometimes overstep the mark?
What makes managers with integrity go off the rails? What causes
well-meaning organizations to deceive their clients, employees and
shareholders? Social psychology offers surprising answers to these
intriguing and timely questions. Drawing on scientific experiments
and examples from business practice, Muel Kaptein discusses why
good people sometimes do bad things and how they rise above this
behavior. He explains why cheats wear sunglasses, why overstepping
the mark could be a good thing, how a surplus of rules creates
offenders and why we should be suspicious of colleagues who wash
their hands after meetings.
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