Job Satisfaction and Customer Focus (Paperback)

This study investigated elementary school teachers' perceptions of customer focus as practiced in Islamic schools in Michigan. In addition, the study compared Islamic elementary school teachers' perceptions of customer focus in education and their levels of job satisfaction with teachers in public and Catholic schools. A total of 107 teachers in nine Islamic schools participated by completing three instruments: Customer Service Orientation Scale, Job Satisfaction Survey, and a short demographic survey. The Customer Service Orientation Scale measured staff responsiveness to external customers, instructional systems, environment - physical, environment - affective, and communication. The subscales included on the Job Satisfaction survey included satisfaction with: administrator, teaching, religious aspects of teaching, factors related to work, professionalism, challenges, parent support, students, economic factors, other factors, and collaboration.

General

Imprint:	VDM Verlag
Country of origin:	Germany
Release date:	2010
First published:	2010
Authors:	Muhammad Saeed Akhtar
Dimensions:	229 x 152 x 8mm (L x W x T)
Format:	Paperback - Trade
Pages:	128
ISBN-13:	978-3-639-22902-8
Categories:	Books > Social sciences > Education > Organization & management of education > General
LSN:	3-639-22902-9
Barcode:	9783639229028

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