The book considers the opportunities and challenges of harnessing
digital technologies for improved public services and governance.
It focuses on the challenges of applying digital technologies in
developing countries, particularly in Africa, where dramatic
results can be realized. If also focuses on ways to improve
services beyond supply-side measures such as
business-process-engineering and improved management of service
providers. Instead, it focuses in strengthening the demand for good
governance and improved services via informed citizens, client
feedback, and enhanced monitoring of service provider performance.
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