Information and communication technology (ICT) is central to
reforming governance, innovating public services, and building
inclusive information societies. Countries are learning to weave
ICT into their strategies for transforming government as
enterprises have learned to use ICT to innovate and transform their
processes and competitive strategies. ICT-enabled transformation
offers a new path to digital-era government that is responsive to
the challenges of our time. It facilitates innovation, partnering,
knowledge sharing, community organizing, local monitoring,
accelerated learning, and participatory development.
In Transforming Government and Building the Information Society,
Nagy Hanna draws on multi-disciplinary research on ICT in the
public sector, and on his rich experience of over 35 years at the
World Bank and other aid agencies, to identify the key ingredients
for the strategic integration of ICT into governance and poverty
reduction strategies. The author showcases promising practices from
around the world to outline the strategic options involved in using
ICT to maximize developmental impact-transforming government
institutions and public services, and empowering communities for
inclusion and grassroots innovation.
Despite the ICT promise, Hanna acknowledges that reforming
governance and empowering poor communities are difficult long-term
undertakings. Hanna moves beyond the imperatives and visions of
e-transformation to strategic design and implementation options,
and draws practical lessons for policymakers, reformers,
innovators, community leaders, ICT specialists and development
experts.
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